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FAQ

FAQ

How old do you have to be to participate?

In order to attend any of our social events or leagues you must be at least 18 years old.

What is the deadline to register for leagues?

Please check the respective sports page for the registration deadline for the league you are interested in. Generally the deadline is 2-3 weeks before play starts. Some of our leagues will fill up before registration closes, at which point it will be cut off -- so you're encouraged to register as quickly as possible.

How do I register?

Register online via the respective league page you are interested in.  Payment is taken online.

If you are not paid by the registration deadline, you risk being removed from the league.

Can I sign up over the phone?

We do not accept any orders over the phone. You must sign up and pay online.


Is the website secure?

Yes. Stripe handles all of our registration payment processing.   No credit card information is stored on our servers.

Can you hold a spot for me?

We do not hold any spots. The only way to get a confirmed spot in a league is to submit a roster and FULL payment. We accept no partial payments or deposits.

Can you fit one more team in the league even though it says sold out?

Once a league is full, there is no way to just add another team to the schedule. We only have a certain amount of hours and weeks that we can play at the particular facility, and we base our capacity on that number. We do have a waiting list many times, but the only way to get off that list is if another team drops out.

What if I don't have my own team?

You can either create your own team and fill it with friends/co-workers and free agents, or sign up as a free agent yourself. During the sign-up process, choose the 'Free Agent' team. You'll then be placed in a pool of people who can be picked up via other teams. If you are not picked up by the registration deadline, you'll either be assigned to a team or a team will be created with the people in the free agent pool.

How do I get on the same individual team as a friend of mine?

Please contact us at support@cvillesocial.com - we will make sure you end up together.  Of course, you can always create your own team and just have your friends join it!

What can I do if I don't have my own team and you don't offer the level I want as an individual?

If we do not offer the level or league you want as an individual, you can always put a posting on our website message board. We do not offer all leagues for individuals because we do not get enough interest to fill a full team. Our message board is a great way to put your own posting to get on a team or check and see if another team has put up a posting of their own.

What can we do if we have already paid and now have a sponsor check?

This is a pretty common occurrence. Many teams will register and pay for their league so that they don’t get shut out, while they wait for a bar or company check. Once we receive the check we will refund the person that paid for the league. We will mail them a refund check immediately once the other payment method clears.

When can I expect to hear about my team or schedule for the league I signed up for?

The schedule is generally posted a week before the season begins. In the event of cancellations and rainouts, the schedule may change week to week as we attempt to get all games made up. Every effort is made to get all the games in, but the league reserves the right to cancel up to 2 weeks of each 8 week season if facilities can not be found. To note, this has yet to happen -- we've always gotten all games in, so this should not be a big concern.

How long in the season?

Most of our leagues consist of a eight game regular season and playoffs. Some leagues are shorter, but will be specifically denoted.

How long do we play for?

Most of our leagues run for one hour. We list a window of time that each league runs for, and you will play one hour within that time frame. Your game times will rotate each week throughout the season.

When will we receive our t-shirts?

All of our participants get a league t-shirt. This acts as your uniform, and must be worn during leagues games in order to play. These will be distributed to the team captains at the league kickoff party - which you shouldn't miss!  We generally have an open bar tab for league players on this night.

What is the sponsor bar? What if we have our own sponsor?

For all of our leagues we promote a sponsor bar. This is a place for all teams to go and get drink or food specials at a great bar close to the facility. Please check your sport page for your sponsor bar.

Can we change our team name?

We can change a team’s name at any point in the season. Just call or email us the change and we will make the adjustment.

Can we switch the league or level we are in?

We can switch you to another night/level/location if there is room in the league you wish to move to. Switching leagues is dependent upon availability. Once a league starts we generally cannot switch teams, unless we get a team to switch with you.

What is your refund policy?

NO refunds will be issued for any requests made on or after the regular registration deadline (no matter what the circumstances). Up until the regular registration deadline, refunds can be processed with no charge. This policy also includes anyone injured and unable to play during or prior to the original start date. There will be a $15 fee for any returned checks.

What happens of a league rains out? When do you make your decision to cancel?

If there is inclement weather or a potential for cancellation, we update the weather banner on our website and our weather hotline first. We try to make a decision as early as possible, but oftentimes weather does not break until late. We make our decisions based on what the actual weather has done/is doing, not based on forecasts or potential threats of a storm. If you are ever concerned, you can always check the weather hotline before you leave for a league. We will inform all players about how we plan on making up the cancelled game.

 

 
#cvillesocial
PO Box 971
Charlottesville, VA 22902
(434) 825-9804